Support Center
Get Help With Buying, Selling, and Supplier Membership
Access support for product and supplier discovery, RFQ submissions, account access, membership plans, and secure communication on RoyTradeLink Africa.
Marketplace Solutions
Tools to help buyers and suppliers trade with confidence
Discover verified suppliers across Africa, send RFQs to the right businesses, and choose membership plans that increase your companyโs visibility in global trade markets.
Frequently Asked Questions
Answers to common questions from marketplace buyers and suppliers.
How do I contact RoyTradeLink Africa support?
You can contact support by email at support@roytradelinkafrica.com or by phone at +27 833 199 845.
How do I find verified suppliers?
Visit the Suppliers page to browse company profiles and review verification-focused trust signals, business details, and marketplace visibility information.
How do buyer requests work?
Buyer requests allow businesses to submit sourcing needs so relevant suppliers can respond with suitable offers and product information.
Which membership plan should I choose?
Free is suitable for getting started, while Gold and Premium are designed for stronger visibility, added credibility, and broader marketplace exposure.
Can I browse products before contacting a supplier?
Yes. You can explore marketplace categories and product listings first, then contact suppliers when you are ready to request details or pricing.
Where should shop-related actions lead?
All shop, buy, and order actions should direct to the Shop page for a consistent marketplace experience.
Need Direct Assistance?
If you need help with your account, supplier visibility, buyer requests, or marketplace access, contact our support team and send your inquiry through the form.
